BITS IT Public Sector Care is a specialized MSP IT support model developed for public institutions, educational establishments, and public sector organizations in Bosnia and Herzegovina.
The model is based on an annual hour allowance and enables flexible use of IT support without the need for additional administrative procedures for each intervention.
Real challenges of the public sector
- Limited budgets
- Lack of internal IT staff
- Need for fast, organized support
- Lack of standardization and documentation
- Working with a large number of users and devices
What BITS IT Public Sector Care introduces
- A single accountable IT partner
- A structured, organized support model
- Continuous availability of IT support
- A record of all activities
- A predictable, controlled IT maintenance cost
Key features
Six pillars that the BITS IT Public Sector Care model is built on.
Annual hour allowance
Flexible use of IT support through a defined annual hour allowance.
Continuous IT support
Remote and on-site support for everyday IT issues and user requests.
One accountable IT partner
A centralized support model with clear accountability and an activity record.
Structured Service Desk model
All requests tracked through a centralized ticketing system and SLA support model.
System stability and organization
A standardized, controlled approach to IT infrastructure maintenance.
Predictable costs
A clear, transparent partnership model with no unplanned IT costs.
Who the package is for
Upgrade the package
BITS IT Public Sector Care covers everyday organization. For additional needs, the package can be combined with the following two solutions.
BITS IT Secure
Extends system protection with an advanced security layer.
- EDR/XDR security
- Firewall protection
- Security monitoring
- Microsoft 365 security
- Protection of users and servers
- Security analytics and recommendations
BITS IT Backup
Adds disaster recovery and backup capabilities.
- Local NAS backup
- Cloud image backup
- Offline backup
- Disaster recovery
- Backup monitoring and validation
- Business continuity and recovery scenarios
How we work
Environment analysis
Analysis of the current IT environment.
Defining the model
Defining the optimal support model.
Activation
Support activation and onboarding.
Improvement
Continuous IT support and system improvement.