BITS IT Care is our foundational MSP package focused on stability, standardization, and day-to-day management of business IT systems.
The package is designed for companies that want an organized, predictable, and professionally maintained IT system without needing an internal IT department or a reactive approach to problem-solving.
SYSTEM STABLE
Focus of the BITS IT Care package
- Help desk support
- Computers and workstations
- Basic server and network maintenance
- Microsoft 365 administration
- IT environment standardization
- Monitoring and preventive maintenance
Package goal
Reduce the number of everyday IT issues, increase user productivity, and enable a stable business environment through a modern MSP approach.
Key features
Six pillars that BITS IT Care is built on.
Proactive maintenance
Device monitoring and preventive activities aimed at reducing issues and downtime.
Help desk support
Remote and on-site support for everyday IT issues and user requests.
Device standardization
Controlled, standardized setup of user computers and the business environment.
Monitoring and oversight
Tracking the performance of computers, core server services, and network infrastructure.
Microsoft 365 administration
Managing user accounts, licenses, and core cloud services.
Patch and update management
Regular updates to operating systems and core business applications.
Who the package is for
Upgrade BITS IT Care
BITS IT Care covers everyday stability. For advanced needs, the package can be upgraded with one of the following two solutions.
BITS IT Secure
Extends the IT Care package with advanced security solutions.- EDR/XDR protection
- Firewall security
- Security analytics
- Advanced protection for users and servers
- Microsoft 365 security
- Security Awareness and security monitoring
BITS IT Backup
Adds disaster recovery and backup capabilities.- Local NAS backup
- Cloud image backup
- Offline backup
- Disaster recovery
- Failover capabilities
- Backup health monitoring and reporting